"We have one and only one ambition. To be the best. What else is there?”- Lee
Iacocca
Big ideas motivate. They inspire allegiance. They simplify decisions. They
connect head and heart. Here are some examples: Microsoft’s computer on every
desk, The Body Shop’s green idealism, Pret a Manger’s ‘we made it here’
authenticity or Google’s mission to organise the world’s information (and run
ads against it). A company’s big idea determines the products it chooses to
make, the way it deals with its staff and how it presents itself to the rest of
the world.
The only certainty is change
One reason for having a ‘big idea’ is that it helps companies surf the waves
of change in our society rather than be swamped by them. The only constant in
today’s business world is change. Competitors develop new products and invent
new business models. What was comfortable and familiar last year is utterly new
this year. Executives
feel the pressure to get out ahead of the competition. A big idea helps them
do that.
As consumers and citizens, we feel the slipstream of this relentless change.
For example, by March 2006, 18.3 million UK homes were using digital TV
services, 11 million homes and small businesses had broadband connections, and
there were around five million 3G subscribers according to OfCom figures.
These are all inventions of the last 12 years. Blogging and social networking
seems to have sprung up virtually overnight. In the UK, there are now 3m MySpace
users and 2.5m Bebo Users. Moore’s law, which has
seen computer power double every 18-24 months, has held good for 40 years and it
predicts that it might continue to hold for another 10 to 20 years until the
laws of physics intervene.
The business value of emotion
Another reason for having a big idea is that it makes it easier to explain to
employees where your ambition will take you. It’s a shorthand way of
communicating your strategy and how to achieve it. Mere incrementalism isn’t
enough. Michael Porter, the Harvard Business School professor, says that too
many companies have abandoned strategy – a big idea with a plan for implementing
it – in favour of growth, product improvement or cost reduction. (See "Michael Porter's Big
Idea" in Fast Company.) These are not strategies; they are best practices,
required in any business. The irony, he says, is that when we look at companies
that are truly successful it is immediately apparent that they have clear
strategies. In our terms, they have big ideas. There is a tangible difference
between them and their competitors. “Strategy 101 is about choices: You can't be
all things to all people,” says Porter. The big idea clearly expresses a
company’s strategy.
Although a strong brand and a ‘big idea’ are not the same thing, they are
closely related. A strong brand emerges from a big idea. There is compelling
evidence that companies that do have a strong brand are much more profitable
than their competitors are. A survey
of marketing and sales executives in European Top 500 companies by Wolff Olins
and management consultancy Booz Allen Hamilton found that that brand-oriented
companies are more profitable than their competitors. These companies integrate
brand, strategy and organisational structure. They are companies with a big
idea.
Like Robert Jones, Wolff Olins brand maven and author of The Big Idea,
we believe that ambitious companies haven’t tried to “research a future that
doesn’t exist yet, or second-guess the competition, they followed their own
instincts, and made their own future.” It is the ambition to create the future
rather than predict it that is the central hallmark of ambitious companies.
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