A recent Gartner EXP
worldwide survey of 1,500 CIOs argues that they must replace generic
technology with distinctive solutions in order to support business
objectives.
Eighty-five percent of chief information officers (CIOs) see significant
change coming over the next three years as they look to meet rising business
expectations for IT to make the difference in their enterprise strategy,
according to a worldwide survey of 1,500 CIOs by Gartner Executive Programs
(EXP). "CIOs recognize the importance of IT in 'making the difference' by
changing business processes, attracting customers and developing new products
and services," said Mark McDonald, group vice president and head of research for
Gartner EXP. "However, they are guarded in their confidence in IT's ability to
create results in these areas. Momentum has been building for IT to play a
larger role. This year, those expectations are beginning to outpace CIO
confidence to deliver. This sharpens CIOs' concentration on IT capabilities like
never before."
Eighty-five percent of chief information officers (CIOs) see significant
change coming over the next three years as they look to meet rising business
expectations for IT to make the difference in their enterprise strategy,
according to a worldwide survey of 1,500 CIOs by Gartner Executive Programs
(EXP). "CIOs recognize the importance of IT in 'making the difference' by
changing business processes, attracting customers and developing new products
and services," said Mark McDonald, group vice president and head of research for
Gartner EXP. "However, they are guarded in their confidence in IT's ability to
create results in these areas. Momentum has been building for IT to play a
larger role. This year, those expectations are beginning to outpace CIO
confidence to deliver. This sharpens CIOs' concentration on IT capabilities like
never before."
| Top 10 business priorities |
Ranking |
| Business process improvement |
1 |
| Attracting and retaining new customers |
2 |
| Creating new products and services(innovation) |
3 |
| Expanding into new markets or geographies |
4 |
| Reducing enterprise costs |
5 |
| Improving enterprise workforce effectiveness |
6 |
| Expanding current customer relationships |
7 |
| Increasing the use of information and analytics |
8 |
| Targeting customers and markets more effectively |
9 |
| Acquiring new companies and capabilities (mergers and
acquisitions |
10 |
| Top 10 technology priorities |
Ranking |
| Business intelligence applications |
1 |
| Enterprise applications (ERP, CRM and others) |
2 |
| Servers and storage technologies |
3 |
| Legacy modernization, upgrade or enhancement |
4 |
| Technical infrastructure |
5 |
| Security technologies |
6 |
| Networking, voice and data |
7 |
| Collaboration technologies |
8 |
| Document management |
9 |
| Service-oriented architecture (SOA) and
service-oriented business applications (SOBA) |
10 |
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