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ITIL v3
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ITIL is the most widely accepted source of best practice for IT Service Management (ITSM). ITIL version 3 builds on this heritage and incorporates many new concepts including that of the service lifecycle which it is structured around. This blog will provide unique insight into ITIL v3 from both an author and a practitioner perspective as we start to work not only with the publications themselves but also in detail with our clients.
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Blog categories:  | All  | Ashley Hanna  | Jeroen Bronkhorst

» Introducing Service Portfolio Management

One of the "new" ITIL V3 processes is Service Portfolio Management (SPM). As I was recently delivering a SPM workshop for a large HP customer, I noticed that there is not only a lot of interest in this process but also some significant misunderstanding...

Best Regards,
Jeroen Bronkhorst
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Posted by ITIL Team on Monday, March 03, 2008 at 3:25:00 PM
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» IT Services, Business Services, Services...what's next?
Over the last couple of weeks I have been reviewing various parts of the Dutch translation of the ITIL V3 glossary. In doing so I noticed that the glossary contains separate definitions for a service, an IT service and a Business service. This brings up some questions, such as: "Why are they separate? How much do they differ? (How) do they interrelate?"...

Regards,
Jeroen Bronkhorst
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Posted by ITIL Team on Monday, March 03, 2008 at 3:22:00 PM
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» Is ITIL V3 (more) complex?
Over the last couple of weeks I am seeing an increasing amount of articles and communication that speak about the "complexity" of ITIL V3. And this is keeping the ITIL community busy as I recently learned from talking with different people at several events, such as the "Battle of the Frameworks" roundtable organized by itSMF NL. 

This post contains several of my findings and conclusions as I have been trying to get my head around the perceived vs. real complexity of ITILV3.

Regards,
Jeroen Bronkhorst
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Posted by ITIL Team on Monday, January 07, 2008 at 2:53:00 AM
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» The ITILV3 Configuration Management System (CMS)
What is the difference between a Configuration Management System (CMS) and a Configuration Management Database (CMDB)? This is a question that came up several times in meetings that I had with several different HP customers in multiple industries over the last couple of months. Let me address this post to answering this question.

Regards,
Jeroen Bronkhorst
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Posted by ITIL Team on Wednesday, December 12, 2007 at 8:46:00 AM
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» Hot off the press - Official Service Lifecycle Intro book

I think I’m the first person on my block to order a copy of the newest ITIL v3 book, “The Official Introduction to the ITIL Service Lifecycle.” OK, probably the first in my small town and county as well.
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Posted by ITIL Team on Monday, October 08, 2007 at 2:41:00 PM
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» How long does it take to implement ITIL V3?

At the end of my recent keynote presentation to the itSMF Poland, the question was asked: "how long does it take to implement ITIL V3?". This is not an uncommon question. I am probably getting this question asked on average two times per month. So I thought "let's create a post that answers this question once and for all... or not...".

Regards,
Jeroen Bronkhorst
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Posted by ITIL Team on Monday, October 08, 2007 at 3:50:00 AM
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» Where to find ITILV3?
After returning from an excellent vacation last week, I found almost 1000 e-mails with my inbox blocked from receiving more as it was over its size limit. In going through these messages I found a lot of ITIL V3 related questions especially from people that are looking for more detailed information. So I have decided to use this post to provide you with a short overview of some sources that you can use. Enjoy!

Regards,
Jeroen Bronkhorst
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Posted by ITIL Team on Friday, August 17, 2007 at 7:38:00 AM
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» Welcome from Ashley Hanna

Welcome to our ITIL v3 blog.

I hope you will find these postings an interesting set of perspectives as we share our experiences in helping to write some of the content for v3 publications and as we start to work with the new material in detail with our customers.

Regards,
Ashley
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Posted by ITIL Team on Monday, July 23, 2007 at 2:42:00 PM
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» ITIL V3 and Jeroen Bronkhorst - a quick introduction
Welcome to the ITIL V3 Blog. Please allow me use this first post to introduce myself. My name is Jeroen Bronkhorst and I am an ITIL V3 author who joined HP in 1997 and have fulfilled several roles.
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Posted by ITIL Team on Friday, July 13, 2007 at 7:10:00 AM
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