After returning from an excellent vacation last week, I found almost 1000 e-mails with my inbox blocked from receiving more as it was over its size limit. In going through these messages I found a lot of ITIL V3 related questions especially from people that are looking for more detailed information. So I have decided to use this post to provide you with a short overview of some sources that you can use.

First of all a pointer to the ITIL pages on the Office of Government Commerce (OGC) web site. OGC is the owner of ITIL and is part of the British Government. The web site is published by The Stationary Office (TSO) who is the selected publisher for the ITIL books as well.

On the ITIL pages of the OGC/TSO website you will find amongst other things a knowledge centre, case studies and an online bookshop where you can buy the ITIL books. In addition you can see what new ITIL publications are expected, such as the "Official Introduction to the ITIL Service Lifecycle". Also available is an ITIL news alert function that you can register to and that will provide you with the latest ITIL news via e-mail.

There is also a page for submitting change requests for the ITILV3 publications http://www.best-management-practice.com/changeLog/default.aspx You need to register first before you can submit requests.

Finally the OGC/TSO web site also provides you with access to the ITIL Glossary for free (that is after first accepting a Crown Copyright License). This ITIL Glossary was produced by my colleagues Stuart Rance and co-blogger Ashley Hanna. I'll say no more...
 
Another interesting source can be found at http://www.itil-officialsite.com/home/home.asp. This web site is published by the APM Group who was selected by OGC as the ITIL Examination Institute, who offer global accreditation and examination services for training providers.

The APMG web site provides you with the latest news on ITIL accreditation, certification and training. I'll use another post to talk some more about the new ITIL qualification scheme.

A third recommended source of information is the web site of itSMF International. itSMF is a global, independent, internationally recognized not-for-profit organisation dedicated to IT Service Management. The itSMF organisation is wholly owned and principally run by its members. It consists of a controlling and co-ordinating body, itSMF International and a rapidly growing number of national chapters - each with a large degree of autonomy but adhering to a common code of conduct.

The itSMF International web site provides amongst other things information on (local chapter) events and has its own International Publications Executive Sub Committe (IPESC) that looks after itSMF endorsed titles as well as published itSMF titles and itSMF titles in progress.

And finally, in my role as an HP employee, I would like to (of course) point you to the HP Special Report: Get ready for ITIL V3 web page which has a wealth of information such as white papers and webcasts to help you quickly understand what ITIL V3 is all about (and how HP can help you).

These are the sources that I use most often myself. Let me know if there are any other good sources of ITIL information.

It's time to go into the weekend now. Cheers!

Regards,
Jeroen Bronkhorst