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ITIL v3

Hot off the press - Official Service Lifecycle Intro book

Published 08 October 2007, 06:41 PM

I think I’m the first person on my block to order a copy of the newest ITIL v3 book, “The Official Introduction to the ITIL Service Lifecycle.” OK, probably the first in my small town and county as well.

Co-authored by HP’s own Jeroen Bronkhorst, I’ve allotted my entire next airplane flight to reading this book. Which, by the way, is already available through Amazon in the US, although one can purchase it from the OGC site here: http://www.best-management-practice.com/Online-Bookshop/IT-Service-Management-ITIL/ITIL-Version-3/The-Official-Introduction-to-the-ITIL-Service-Lifecycle/

Having read the other 5 books, I can already vouch for the fact that the ITIL refresh has a wealth of very practical information and such a refreshing business perspective on managing IT and business services. Buy it – read it – tell us what you think.

Posted By david spellman | 1 Comments | Trackbacks | Permalink


Comments

I'm looking to get some feedback from HP staff as to their opinions on HP's corporate behavior. It appears that HP couldn't care less about unhappy customers because HP have taken my money for an Nvidia 383Mb 8400M GS but put in a 128Mb card, said nothing in the hope taht I never noticed, and think it's ok to refuse to rectify the situation unless I pay to have the laptop shipped back to them. In effect expecting me to pay twice for the product. Do you, as a HP employee, think it acceptable for your employer to, in effect, defraud it's customers? If not please send an email to Mark Hurd saying so, he seems to ignore his customers please.
# Wednesday, October 31, 2007 12:27 PM by Firmbyte

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