Published
20 July 2007, 09:20 AM
I’ve received many comments in the last few weeks on problems people are having with Microsoft Vista. Being a “Printer Pundit” (I’d prefer “Printer Protagonist”), most of these comments have been around problems people are having with imaging and printing within their newly-adopted Vista Operating System. We’ve discussed this subject in the past, most notably in a number of previous blog postings:
“Laser Printing Problems using Microsoft Windows Vista”—where I lay out some of the problems that people are having when they apply Vista to legacy printing devices (all new HP LaserJet devices ship with Vista-compatible print drivers)
“New HP Universal Print Driver solves Vista Printing Problem for LaserJets"— describing how the HP Universal Print Driver (UPD) enables the deployment of Vista-compatible print drivers throughout your enterprise
“Microsoft Vista Printing Problems and the new HP UPD 4.0 Solution”—providing an updated view on the benefits of deploying the UPD as we roll-out the latest iteration
Since I posted these blogs, hp has changed the policy on responding to customer comments that have a customer support aspect.This policy now reads:
“Because our blogs focus on material of general interest to all our readers, we ask that you direct customer support inquiries through our traditional customer service channels or use our IT resource center forums. Using these channels will allow you to get your issues to experienced HP support representatives in a timely manner.”
While I’ve received a number of comments on customer support issues with particular printing devices (split pretty evenly between laser and ink-based devices)—I won’t be able to publish and respond directly to those comments related to LaserJets. However, I am keeping track of them in order to have a sense for what you’re experiencing and also bringing them to the attention of my product development organization which develops software drivers.
I recently reviewed our progress on delivering updated Vista-compatible drivers, for a list of which LaserJet devices are supported, please visit this page. While we were able to update most of the drivers for the 134 different LaserJet devices under consideration, some of these are still being developed. Fortunately, for most of the Vista-compatible LaserJet drivers still under development, the UPD 4.0 delivers a solution that can be deployed today for many printers.
Transitioning support to a new Microsoft OS is challenging for vendors and users, we are working hard to give customers a user experience in Vista which meets or exceeds that of previous operating systems. Believe it or not, the driver development for Vista is much improved over the roll to Windows XP, even though Microsoft has continuously modified Vista throughout this process. Feel free to let me know your general experience in deploying Vista and how it relates to Imaging & Printing. For technical questions about particular printers, HP Customer Service will be a more expedient choice.
Posted By
Vince Ferraro
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