Anneliese
Olson
Director, HP LaserJet Category Management
Shopping
for tech products can be a chore. Often that’s because it’s difficult to find a
quick answer to a simple yet vital question.
Who hasn’t
experienced the pain of shopping in a big box store and not being able to find
someone – anyone -- with enough expertise to explain a product feature or
comparison product? And while websites are packed with info to help you easily research
a purchase decision, not every question gets asked and answered on the FAQs
page.
Sometimes,
you just need 30 seconds with an expert. We understand. And that’s why HP small
and medium business shoppers can get assistance in real-time with our HP Chat team.
I talked
with HP Chat manager Diann Davids last week. HP Chat provides pre-sales
support for hp products online on hp.com for small business, enterprise and
public sector customers. They are chartered to help customers with
their purchase process by answering questions about product specifications,
helping customers understand their needs, and creating solutions for customers
to meet those needs – regardless of whether you buy products from HP or your
favorite reseller. The HP team offers live chat Monday through
Friday from 8am to 8pm EST (5am to 5pm PST) for many product lines.
(I’ve
personally used HP Chat function on several occasions. I recently upgraded my
home computer to Windows Vista and had to get new drivers working for my
peripherals. The support I received from
HP Chat was fantastic.)
I encourage
you to take a listen
to our conversation. Diane has a
great ability to focus in on customer needs and wants to make sure HP meets
those needs. Come see if the team can meet your business
needs: visit hp.com and
engage in a chat conversation today!
To listen
to our entire SMB Community Podcast series, go
here.
Technorati tags: hp, Hewlett Packard, printers, laser printers, laserjet, inkjet printers, small business, medium business
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