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Susan Underhill's Blog on Human Capital Management

What if we don’t train them, and they stay?

Published 19 October 2007, 04:28 PM

There’s a concern in the HP partner community about spending the time and money to provide training and possibly even certification opportunities to employees. I hear it all the time: “What if we spend thousands of dollars to train an employee, and he just leaves the company when he completes the training?”

It’s a legitimate concern today. The job market for skilled IT professionals is so tight that highly qualified people are getting significant pay increases to change jobs. VARs worry that the people they train today are the ones heading out the door tomorrow. Then, not only is the company out the skilled worker, it has no way to recoup the investment made in that person’s training/certification, which could be considerable.

Of course, the issue is not “what if we train them and they leave?” but “what if we don’t train them and they stay?”

There is a cost of lost opportunity. If your people don’t have the right knowledge and skills to deliver the solutions and services that are in demand today, your company won’t get the lucrative business contracts you hope to earn. Or even worse – your company might earn the business and fail to deliver what the customer expects. Either way, this isn’t a business model that can sustain your company (let alone help it grow).

What do you think? Has your company found value in training, or are you fearful of making the investment and risking employee departures?

Posted By Susan Underhill | 3 Comments | Trackbacks | Permalink


Comments

What about people like us....I am with WIPRO located at kolkata and have been here for almost a year and I feel the Training and the Tools have been downgraded. There is a big lack of Knowledge Base and the sad fact is initiative is not appreciated and feedbacks hardly bring any changes. we here have recently switched over to a New process where the source of improvement is strictly limited. To resolve customers issue we have to do search in Google instead of the knowledge base provided for our use. AMITAVA.GANGULI@WIPRO.COM
# Wednesday, December 26, 2007 05:59 PM by amitavthehacker@aol.com
I recently gave a feedback to rectify a certain tool and got a "OUT OFF OFFICE" reply.........this a rather poor response from from a source who is supposed to manage this tool.... ....and they expect customer delight
# Friday, January 04, 2008 10:39 AM by amitavthehacker@aol.com
Amitava, I’m a bit surprised by your comments. Your company, Wipro, has a good reputation for providing services, which can’t be done with a staff that has little or no access to training and knowledge tools. In fact, the Wipro chairman, Azim Premji, discussed his belief in the importance of talent development as well as employee feedback in an October interview published by BusinessWeek. Hopefully your situation is limited to a small area of the company. As I wrote in my original post, there is a cost to lost opportunity. Without the right knowledge and skills on staff, your employer has little to offer the clients who seek professional services.
# Friday, January 04, 2008 12:44 PM by Susan Underhill

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