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Web Usability, Experience and SEO Blog

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Thoughts and insights that shape the next generation of user experiences on the web. Topics will include visual design, information architecture, research methodologies, analytics, usability, findability (search), accessibility and emerging web technologies (Web 2.0).
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Blog categories:  | All  | Search Engine Optimization  | Web 2.0  | Web Design

» New Home Page for HP.com now available to everyone.

Posted by : Nandini Nayak, Director, HP.com Site Design & Research

I am glad to see some talk on the blog circuit regarding HP’s new US Home page which went into full production earlier this month. There are those who critique us from a visual perspective and attempt to “date” us as if this was about a fashion trend, others give us more credit for trying something new. As usability practitioners, we cannot design by random opinion, we have to let the data speak for itself.

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Posted by HP.com Customer Experience Team on Monday, April 21, 2008 at 2:27:00 AM
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» Google Site Search

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

First let me define Google Site Search in the context of this post. What I’m not talking about: (1) Embedding code into your site to enable Google site search on your site (2) using “site:domain.com” commands in Google search boxes to see how many of your domain's pages are indexed. What I am talking about specifically is the site search box that is embedded into a company’s branded, number one search result in the Google SERP. For example, see how a search for “Time Magazine” has an embedded search box below?
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Posted by HP.com Customer Experience Team on Wednesday, April 02, 2008 at 3:37:00 PM
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» SEM, SEO, and On-Site Search Collaboration

Posted by:  Laura Dansbury, Global Hp.com On-site Search Program Manager

The last time I talked about collaboration between the 3 areas of search, I noted that the communication required between HP SEM, SEO, and On-Site search managers to prepare for a panel presentation was a learning opportunity.

Michael Martinez recognized that this idea could be extended to a formal process:

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Posted by HP.com Customer Experience Team on Wednesday, March 26, 2008 at 12:44:00 AM
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» Hiring In-house SEOs and SEO Agencies

Posted by: Tanya Vaughan, Global SEO Program Manager, HP.com

When I sit on panels at conferences and have conversations outside the panels I often get asked whether I think it's better to have an in-house SEO or an agency. My answer is always "both".
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Posted by HP.com Customer Experience Team on Monday, March 24, 2008 at 10:18:00 AM
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» Search day at eTail 2008 in Palm Springs

Posted by:  Laura Dansbury, Global Hp.com On-site Search Program Manager

Tanya, Vicqui Chan from the HHO store, and I recently attended the first day of eTail 2008 together. We presented the afternoon panel discussion on the 3 pillars of Search: SEO, Paid Search, and On-site Search. It was a great experience for all of us. We are all on different teams. And we would not normally attend a conference together even if we were for cost-savings reasons. But I think the best learning experiences at conferences come from the hallway conversations with peers and coworkers between presentations. We tend to think it is wasteful to send more than one person to an event per team. But I think it is wasteful to ignore the insights and inspirations that occur when people facing the same challenges step away from the office and try to see the bigger picture at the same time! It also ignores the benefits of teambuilding and opportunities to discover new resources.

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Posted by HP.com Customer Experience Team on Tuesday, February 26, 2008 at 3:36:00 PM
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» Landing Pages - SEO vs SEM?

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

I recently read an article in Website Magazine entitled Landing Pages: SEO vs SEM, written by Aaron Kupferberg (it was on page 12 of the February edition for those of you who enjoy reading hard copy - as I do - once in a while). It was an interesting perspective and while I don't disagree - especially with the examples Arron provided - I do want to provide my perspective on this particular topic.
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Posted by HP.com Customer Experience Team on Thursday, February 14, 2008 at 11:46:00 AM
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» Google Sitelinks-Why Won’t Google Let Us Designate Sitelinks for Our Domains?

Posted by: Tanya Vaughan, Global SEO Program Manager, HP.com

Has anyone else tried using the Google Sitelinks feature in Google Webmaster Tools? I love the idea of it and as soon as I heard about it of course I ran out and submitted my requested edits to update the HP.com sitelinks to what we feel would be a better customer experience – not just for HP customers but for Google customers as well. At HP, we know what portions of our web site are the most popular and what make the most sense to provide in a consolidated search result for someone looking for HP on the web so I was eager to give Google my input. Unfortunately they only wanted to hear half of what I had to say.

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Posted by HP.com Customer Experience Team on Monday, January 28, 2008 at 2:44:00 PM
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» An updated home page design for HP.com!

Posted by : Nandini Nayak, Director, HP.com Site Design & Research


We are testing an updated design for the home page of HP.com with a small percentage of users who come to the site. Some of you may have seen this already.

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Posted by HP.com Customer Experience Team on Friday, January 18, 2008 at 6:06:00 PM
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» Yahoo!'s Dynamic URL Rewrite

Posted by: Tanya Vaughan, Global SEO Program Manager, HP.com

I few months ago I posted a blog around the topic of indexed URLs with tracking parameters. One of the major search engines has addressed this now and provided the webmasters (or SEOs in my case) a feature to fix this.
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Posted by HP.com Customer Experience Team on Thursday, January 17, 2008 at 4:49:00 PM
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» PubCon 2007 in Las Vegas

Posted by: Tanya Vaughan, Global SEO Program Manager

I’m finally getting around to blog about my experience at PubCon – catching up after nearly a week out of the office is rough! But now that I have a moment to reflect (and I’ve had some time to recover from several days in Vegas!) I’m ready to share my experience.

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Posted by HP.com Customer Experience Team on Monday, December 17, 2007 at 2:22:00 PM
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» Why I’m planning to attend PubCon instead of SES Chicago in December

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

As most of you search geeks know, SES Chicago and WebMaster World’s PubCon are occurring at the same time this year – the first week of December. A lot of us on the In-House Committee of SEMPO were conversing about who was going to which conference and why. I’ve decided to go to PubCon over SES… 

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Posted by HP.com Customer Experience Team on Monday, November 19, 2007 at 9:43:00 AM
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» Google’s New “Set Geographic Target” Tool – Close but Not Quite…

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

I have to admit, when I got the notice from Vanessa Fox (previous Google Webmaster Tools product manager) about the ability to tell Google my preferred geographic location, I was ecstatic! This has been a challenge I’ve been trying to address for some time both directly (to the extent I can get any Google facetime) and indirectly through blog posts about International Web Content and Search Engines and pestering of Google personnel. Unfortunately the recent addition of the “Set geographic target” feature in the Webmaster Tools doesn’t quite work for many global web sites. 

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Posted by HP.com Customer Experience Team on Wednesday, October 31, 2007 at 3:11:00 PM
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» SEMPO Launches In-House Salary Survey for Search Engine Marketing (SEM) and Optimization (SEO) Professionals

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

Many companies are considering bringing search marketing in house, whether it be to manage strategy and vendors or managinng the campaigns in their entirety.  One factor in making this decision is what to pay different levels of SEO and SEM search marketing professionals to ensure you get the best candidate.  Since SEO and SEM are relatively new professions, it's a little more challenging to understand the market value of these professionals.

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Posted by HP.com Customer Experience Team on Monday, October 08, 2007 at 10:06:00 AM
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» Bringing Search Marketing In House

Posted by Tanya Vaughan, Global SEO Manager, HP.com

Search Marketing – should you bring it in house or should you outsource it? If you do bring it in house, what’s the best way to go about it? Do you train or hire experienced search marketers? The latter certainly aren’t easy to come by and even if you do there’s no guarantee they’ll stick around given the industry is short in these resources right now.

This is always a topic of discussion at the search conferences and within blogs and articles across the web.

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Posted by HP.com Customer Experience Team on Friday, September 28, 2007 at 1:13:00 PM
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» Universal Search and Ask3D – What Blended Search Models Mean to Marketers

Posted by: Tanya Vaughan, Global Search Engine Optimization, HP.com

Carol Krol, of B2B Magazine, wrote an article recently regarding blended search –specifically Google Universal Search and Ask3D - and how it impacts search marketing strategies. 
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Posted by HP.com Customer Experience Team on Friday, September 14, 2007 at 5:32:00 PM
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Recent blog entries

» New Home Page for HP.com now available to everyone.
» Google Site Search
» SEM, SEO, and On-Site Search Collaboration
» Hiring In-house SEOs and SEO Agencies
» Search day at eTail 2008 in Palm Springs
» Landing Pages - SEO vs SEM?
» Google Sitelinks-Why Won’t Google Let Us Designate Sitelinks for Our Domains?
» An updated home page design for HP.com!
» Yahoo!'s Dynamic URL Rewrite
» PubCon 2007 in Las Vegas
» Why I’m planning to attend PubCon instead of SES Chicago in December
» Google’s New “Set Geographic Target” Tool – Close but Not Quite…
» SEMPO Launches In-House Salary Survey for Search Engine Marketing (SEM) and Optimization (SEO) Professionals
» Bringing Search Marketing In House
» Universal Search and Ask3D – What Blended Search Models Mean to Marketers


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