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Web Usability, Experience and SEO Blog

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Thoughts and insights that shape the next generation of user experiences on the web. Topics will include visual design, information architecture, research methodologies, analytics, usability, findability (search), accessibility and emerging web technologies (Web 2.0).
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» Google Site Search

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

First let me define Google Site Search in the context of this post. What I’m not talking about: (1) Embedding code into your site to enable Google site search on your site (2) using “site:domain.com” commands in Google search boxes to see how many of your domain's pages are indexed. What I am talking about specifically is the site search box that is embedded into a company’s branded, number one search result in the Google SERP. For example, see how a search for “Time Magazine” has an embedded search box below?
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Posted by HP.com Customer Experience Team on Wednesday, April 02, 2008 at 3:37:00 PM
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» Hiring In-house SEOs and SEO Agencies

Posted by: Tanya Vaughan, Global SEO Program Manager, HP.com

When I sit on panels at conferences and have conversations outside the panels I often get asked whether I think it's better to have an in-house SEO or an agency. My answer is always "both".
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Posted by HP.com Customer Experience Team on Monday, March 24, 2008 at 10:18:00 AM
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» Search day at eTail 2008 in Palm Springs

Posted by:  Laura Dansbury, Global Hp.com On-site Search Program Manager

Tanya, Vicqui Chan from the HHO store, and I recently attended the first day of eTail 2008 together. We presented the afternoon panel discussion on the 3 pillars of Search: SEO, Paid Search, and On-site Search. It was a great experience for all of us. We are all on different teams. And we would not normally attend a conference together even if we were for cost-savings reasons. But I think the best learning experiences at conferences come from the hallway conversations with peers and coworkers between presentations. We tend to think it is wasteful to send more than one person to an event per team. But I think it is wasteful to ignore the insights and inspirations that occur when people facing the same challenges step away from the office and try to see the bigger picture at the same time! It also ignores the benefits of teambuilding and opportunities to discover new resources.

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Posted by HP.com Customer Experience Team on Tuesday, February 26, 2008 at 3:36:00 PM
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» Landing Pages - SEO vs SEM?

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

I recently read an article in Website Magazine entitled Landing Pages: SEO vs SEM, written by Aaron Kupferberg (it was on page 12 of the February edition for those of you who enjoy reading hard copy - as I do - once in a while). It was an interesting perspective and while I don't disagree - especially with the examples Arron provided - I do want to provide my perspective on this particular topic.
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Posted by HP.com Customer Experience Team on Thursday, February 14, 2008 at 11:46:00 AM
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» Google Sitelinks-Why Won’t Google Let Us Designate Sitelinks for Our Domains?

Posted by: Tanya Vaughan, Global SEO Program Manager, HP.com

Has anyone else tried using the Google Sitelinks feature in Google Webmaster Tools? I love the idea of it and as soon as I heard about it of course I ran out and submitted my requested edits to update the HP.com sitelinks to what we feel would be a better customer experience – not just for HP customers but for Google customers as well. At HP, we know what portions of our web site are the most popular and what make the most sense to provide in a consolidated search result for someone looking for HP on the web so I was eager to give Google my input. Unfortunately they only wanted to hear half of what I had to say.

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Posted by HP.com Customer Experience Team on Monday, January 28, 2008 at 2:44:00 PM
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» Yahoo!'s Dynamic URL Rewrite

Posted by: Tanya Vaughan, Global SEO Program Manager, HP.com

I few months ago I posted a blog around the topic of indexed URLs with tracking parameters. One of the major search engines has addressed this now and provided the webmasters (or SEOs in my case) a feature to fix this.
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Posted by HP.com Customer Experience Team on Thursday, January 17, 2008 at 4:49:00 PM
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» PubCon 2007 in Las Vegas

Posted by: Tanya Vaughan, Global SEO Program Manager

I’m finally getting around to blog about my experience at PubCon – catching up after nearly a week out of the office is rough! But now that I have a moment to reflect (and I’ve had some time to recover from several days in Vegas!) I’m ready to share my experience.

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Posted by HP.com Customer Experience Team on Monday, December 17, 2007 at 2:22:00 PM
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» Why I’m planning to attend PubCon instead of SES Chicago in December

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

As most of you search geeks know, SES Chicago and WebMaster World’s PubCon are occurring at the same time this year – the first week of December. A lot of us on the In-House Committee of SEMPO were conversing about who was going to which conference and why. I’ve decided to go to PubCon over SES… 

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Posted by HP.com Customer Experience Team on Monday, November 19, 2007 at 9:43:00 AM
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» Google’s New “Set Geographic Target” Tool – Close but Not Quite…

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

I have to admit, when I got the notice from Vanessa Fox (previous Google Webmaster Tools product manager) about the ability to tell Google my preferred geographic location, I was ecstatic! This has been a challenge I’ve been trying to address for some time both directly (to the extent I can get any Google facetime) and indirectly through blog posts about International Web Content and Search Engines and pestering of Google personnel. Unfortunately the recent addition of the “Set geographic target” feature in the Webmaster Tools doesn’t quite work for many global web sites. 

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Posted by HP.com Customer Experience Team on Wednesday, October 31, 2007 at 3:11:00 PM
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» SEMPO Launches In-House Salary Survey for Search Engine Marketing (SEM) and Optimization (SEO) Professionals

Posted by: Tanya Vaughan, Global SEO Manager, HP.com

Many companies are considering bringing search marketing in house, whether it be to manage strategy and vendors or managinng the campaigns in their entirety.  One factor in making this decision is what to pay different levels of SEO and SEM search marketing professionals to ensure you get the best candidate.  Since SEO and SEM are relatively new professions, it's a little more challenging to understand the market value of these professionals.

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Posted by HP.com Customer Experience Team on Monday, October 08, 2007 at 10:06:00 AM
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» Bringing Search Marketing In House

Posted by Tanya Vaughan, Global SEO Manager, HP.com

Search Marketing – should you bring it in house or should you outsource it? If you do bring it in house, what’s the best way to go about it? Do you train or hire experienced search marketers? The latter certainly aren’t easy to come by and even if you do there’s no guarantee they’ll stick around given the industry is short in these resources right now.

This is always a topic of discussion at the search conferences and within blogs and articles across the web.

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Posted by HP.com Customer Experience Team on Friday, September 28, 2007 at 1:13:00 PM
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» Universal Search and Ask3D – What Blended Search Models Mean to Marketers

Posted by: Tanya Vaughan, Global Search Engine Optimization, HP.com

Carol Krol, of B2B Magazine, wrote an article recently regarding blended search –specifically Google Universal Search and Ask3D - and how it impacts search marketing strategies. 
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Posted by HP.com Customer Experience Team on Friday, September 14, 2007 at 5:32:00 PM
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» Setting SEO Expectations

Posted by Tanya Vaughan, Global SEO Program Manager, HP.com

If you’re an in-house SEO you probably get this same question all the time. What kind of ROI can we expect from SEO? Actually that’s an easier question because I can at least say with confidence that SEO overall will have a positive ROI. What makes it harder is when I want to employ a certain best practice as part of the grander SEO strategy and I’m asked to justify the ROI for that specific tactic. Take, for example, redirects. It’s virtually impossible to tack an ROI on to making a blanket change of all redirects from 302s to 301s. Or how about developing an on-site site map, or one for submission to the engines or even – what should be the easiest to nail - optimization of a single page for a single keyword?

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Posted by HP.com Customer Experience Team on Friday, August 17, 2007 at 12:57:00 PM
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» Integrating SEO and Pay-Per-Click Search Marketing - Interview with Ryan Drey

Posted by Tanya Vaughan, Global SEO Program Manager, HP.com

After a few schedule changes and coordination efforts, I am finally coming through with the interview with HP’s internal Global Paid Search Marketing Manager, Ryan Drey.
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Posted by HP.com Customer Experience Team on Tuesday, August 07, 2007 at 12:57:00 PM
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» What makes a great in-house SEO blog?

Posted by: Tanya Vaughan, SEO Global Program Manager, HP.com

I know I promised to blog my interview with our in-house Global Paid Search Marketing Manager this week but due to some scheduling difficulties we’ve had to do some shifting – but it will come, I promise.  In the mean time, however, I wanted to recognize a couple of previous colleagues in their addition to Lee Odden's (of TopRank) BIGLIST Search Marketing -Best Blogs on the Net.
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Posted by HP.com Customer Experience Team on Monday, July 30, 2007 at 6:17:00 PM
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» Integrating SEO and On-site Search - Interview with Laura Dansbury

Posted by Tanya Vaughan, Global SEO Program Manager, HP.com

Per my blog last week, this week I’m interviewing Laura Dansbury who manages HP.com’s on-site search.  I’ll go ahead and let her introduce herself.

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Posted by HP.com Customer Experience Team on Wednesday, July 18, 2007 at 4:32:00 PM
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» Farewell to Vanessa Fox, Google Webmaster Central Product Manager

Posted by: Tanya Vaughan, SEO Program Manager HP.com

If you’ve been doing SEO for a while (or have been following my SEO blog at all), you’re probably well aware of who Vanessa Fox is. For those of you not aware, she was the Product Manager for Google’s Webmaster Central. Webmaster Central is a great tool for site managers or web masters to use to ensure the most thorough crawl of their sites and get answers to the questions they have specific to optimization of their web sites for Google organic search results.

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Posted by HP.com Customer Experience Team on Tuesday, June 19, 2007 at 12:43:00 PM
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» SMX Advanced

My thoughts on the newest Search Marketing Conference, SMX Advanced by Danny Sullivan

Posted by: Tanya Vaughan, SEO Program Manager HP.com 

I’m writing this blog while sitting in the Penalty Box Summit at SMX in Seattle – not because I have anything to say about penalties or spam but because I have some things to say about the SMX Conference and this particular track (the only organic option) isn’t all that relevant to me or HP.  Probably the most interesting take-away from this session to me is that Google took some feedback yesterday and beefed up the Google Webmaster Help Center.

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Posted by HP.com Customer Experience Team on Tuesday, June 05, 2007 at 4:13:00 PM
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» Social Media Optimization and Social Bookmarking Tools

Posted by: Tanya Vaughan, Global SEO Program Manager

You can’t browse the web these days without seeing variations of social bookmarking and tagging widgets – especially when it comes to blogs.  I’ve wondered by blogs seem to be more bookmark-worthy than other web pages but am realizing that such encouraged bookmarking on blogs might be based on the desire of bloggers to encourage links and readership more so than demand by users for such ease of bookmarking on blogs versus the usual web sites.  I personally use a social bookmarking page (Del.icio.us – not because I researched and think it’s the best but rather because I just used it one day and it stuck) for those sites I want to bookmark for access later and am realizing that in many cases the pages I bookmark aren’t blogs but just web sites that offer information, tools, resources etc. that I frequent or may want to return to later. 

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Posted by HP.com Customer Experience Team on Wednesday, May 30, 2007 at 5:47:00 PM
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» HP and In-House SEO

Posted by: Tanya Vaughan, SEO Program Manager HP.com

Part of what I love about conferences is meeting new In-House SEOs because we often have a lot in common when it comes to challenges with implementing SEO for a large, very complex, multi-national web site.

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Posted by HP.com Customer Experience Team on Tuesday, May 15, 2007 at 1:24:00 AM
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» Tracking URLs indexed by Google, Yahoo! and MSN search engines – the proliferation of duplicate content.

Posted by: Tanya Vaughan, SEO Program Manager HP.com

Like many other enterprise companies, HP uses a fairly common tracking parameter across the site and URLs including these tracking codes have historically been indexed by Google, Yahoo! and MSN.  We've seen several of our pages with this tracking string on the URL get indexed and served in results for popular queries.  Within the last two weeks, however, it seems Google has figured out some of these tracking URLs and cleaned them out of their index.  We're still ranking similarly for the pages we’ve been monitoring but the tracking URL is no longer showing in the search results.

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Posted by HP.com Customer Experience Team on Friday, April 27, 2007 at 2:55:00 PM
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» Search Engine Strategies – SES NY Day 2

Posted by: Tanya Vaughan, Global SEO Program Manager HP

Today I attended 3 of the 4 sessions available on the advanced organic track at the Search Engine Strategies conference.  The one I missed was SEO through Blogs and Feeds because room filled up so fast that I literally couldn’t get in the door.  It seems like most of the sessions I’ve been in have been standing room only.  Are companies starting to take SEO more seriously?    

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Posted by HP.com Customer Experience Team on Wednesday, April 11, 2007 at 10:20:00 PM
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» Search Engine Strategies - SES NY Day 1

Posted by: Tanya Vaughan, Global SEO Program Manager HP

I’m currently at the Search Engine Strategies conference in New York City which is a great conference for search professionals. Read the entire post to hear about some of the highlights from sessions I attended today.
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Posted by HP.com Customer Experience Team on Wednesday, April 11, 2007 at 1:38:00 AM
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» International web content and search engines

Posted by: Tanya Vaughan, Global SEO Program Manager HP

In July, 2006 Rand Fishkin of SEOMoz entered a post in his blog about a topic I struggle with frequently in my position at HP - how and why search engines should handle international content.  Because I work for a global enterprise company managing SEO, I am faced with the challenge of the way search engines handle HP’s international content.

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Posted by HP.com Customer Experience Team on Monday, April 09, 2007 at 9:21:00 AM
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Recent blog entries

» New Home Page for HP.com now available to everyone.
» Google Site Search
» SEM, SEO, and On-Site Search Collaboration
» Hiring In-house SEOs and SEO Agencies
» Search day at eTail 2008 in Palm Springs
» Landing Pages - SEO vs SEM?
» Google Sitelinks-Why Won’t Google Let Us Designate Sitelinks for Our Domains?
» An updated home page design for HP.com!
» Yahoo!'s Dynamic URL Rewrite
» PubCon 2007 in Las Vegas
» Why I’m planning to attend PubCon instead of SES Chicago in December
» Google’s New “Set Geographic Target” Tool – Close but Not Quite…
» SEMPO Launches In-House Salary Survey for Search Engine Marketing (SEM) and Optimization (SEO) Professionals
» Bringing Search Marketing In House
» Universal Search and Ask3D – What Blended Search Models Mean to Marketers


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