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Research, Technology, & Teamwork blog by Susie Wee

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As director of the HP Labs Mobile and Media Systems Lab and as a player, captain, and former coach of team sports, I'll share some thoughts on mobile & media experiences and technology; on managing research, collaborations, and technology transfers; and on management and career tips I've picked up along the way. Please do comment on new and old posts, as I'd love to hear your thoughts and experiences on these topics!
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» Are we communicating if we bypass our senses?

Communication is a person-to-person interaction. Communication involves one person conveying a message and another person interpreting the message. This can be done by talking/listening, gesturing/seeing, and writing/reading. Technology makes it possible for people to communicate even when they are far apart.

Sqchen raised some interesting points in his comment on my post on today's communication experience. He observed that communication uses the senses of sight and sound and asked what senses will be used next. He raised the possibility of having a communication chip implanted in you brain that allows you to automatically communicate with other people through their communication chips "without bothering our eyes", or more generally, without bothering our senses.

This makes me think about a few questions are:
  • Are we communicating if we bypass our senses?
  • Is communication about the information or about the experience?
  • What do you gain or lose if you communicate with communication chips instead of natural human senses?
Take a minute to think about your answers to the questions..........

OK, here's my take on the three questions- in reverse order:

What do you gain or lose if you communicate with communication chips instead of natural human senses?
If we communicated through communication chips instead of human senses:
  1. We would be able to convey factual information more quickly and accurately.
  2. We would be able to convey visual thoughts more easily and accurately. I'm specifically calling out visual information because pictures can be hard to describe in words, so this would be a great advantage.
  3. We would not be able to convey or interpret feelings. Could a communication chip convey feelings and experiences? (I don't know how human senses relate to human feelings.)
  4. We would lose the deep understanding that occurs when you think through and discuss a topic for a long time. Could a communication chip provide deep understanding?
  5. We wouldn't have to work at formulating words around our thoughts. My thoughts could be zapped over to the other person, including the visual imagery that I have in my head. In fact, this would be very helpful for me right now since I'm in the design stage of a kitchen remodeling project-- this involves a lot of visualization and communication.
  6. We would lose the learnings we get from going through the thought process of figuring out how to effectively communicate an idea. Thinking about how to communicate an idea, for example, when giving a presentation, leads to deeper thought and understanding. Could a communication chip instill deeper thought and understanding?
  7. We would lose the person-to-person experiences that we get when spending time together. The person-to-person experience allows you to get to know each other, to get to know how well you get along with each other, how well you can brainstorm together, and how well you can work together.

Is communication about the information or about the experience?
I think conveying information is just one aspect of communication. I think a bigger part of communication lies in what you gain from the experience, such as gaining a deeper understanding from discussing different aspects of the topic and in getting to know the other person. I think human senses and intuition are a big part of communication.

Are we communicating if we bypass the senses?
In conclusion, at this point I'd say No. If we bypass our senses and use a communication chip to to communicate, we would be able to convey information, but we would not be able to communicate.

Well, that was my first take. I'd love to hear your thoughts on these questions! 

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Posted by Susie Wee on Sunday, July 01, 2007 10:32 AM
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