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Research, Technology, & Teamwork blog by Susie Wee

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As director of the HP Labs Mobile and Media Systems Lab and as a player, captain, and former coach of team sports, I'll share some thoughts on mobile & media experiences and technology; on managing research, collaborations, and technology transfers; and on management and career tips I've picked up along the way. Please do comment on new and old posts, as I'd love to hear your thoughts and experiences on these topics!
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» Clashing leadership styles

I went to Leadership Boot Camp (my own name for an intensive HP Leadership Development program) earlier in the summer with a number of senior leaders from across the company. The class was mostly VPs with a few directors. As part of the program, they have assessments to help you understand yourself better so you can be more effective. In one exercise we answered questions and then were assessed according to four styles of leadership. We were each characterized as having some percentage mixture of the four styles. People ended up with one or two dominant leadership styles. Here are the four leadership styles:

  1. Directive: Leadership style is driven by taking charge and getting things done. Directives are known for moving things forward competently and quickly.
  2. Principled: Leadership style is driven by principles and perfection. They strive to develop thoughtful solutions based on principles.
  3. Accommodating: Leadership style is driven by considering other people's needs and feelings. They are caretakers who work hard to make sure everyone feels good all the time.
  4. Analytical: Leadership style is driven by data, facts, and analysis. They control their emotions and use numbers, data, and logic to make their decisions.

This is how our class did: Over 90% of the people were "directive". A couple people were "principled". Nobody was classified as primarily "accommodating", though many people had this as a secondary leadership style. A few people were "analytical".

The class was mostly VPs, so having so many "directive" people made sense. As you can guess, our classmates from finance, accounting, and IT were "analytical". It turned out that I was one of the two people assessed as "principled".

The assessment was followed by a discussion about what happens when people with different styles work together. Let me know if this situation sounds familiar to you... It certainly resonated with me!

Basically, the directive people are focussed on getting the task done, and they make decisions quickly to reach that goal. The principled people are focussed on creating the best solution, even if it takes a little extra thinking to come up with it. When working together, the directive people keep charging forward and making quick decisions while the principled people keep raising questions to make sure the solution matches the principles and reaches perfection. Tensions can arise when the project is under tight deadlines and the quick decisions don't match the principles. Basically, the principled people start getting frustrated at the "rash decisions" and the directive people start rolling their eyes at the "redundant discussions", thinking "why are we discussing this again?" Meanwhile, the analytical people roll their eyes saying "it's simple, we just need to follow the data. What's the problem?" And, the accommodating people are stressing out trying to find ways for everyone to get along. Uh-oh! The tight deadlines are causing a clash of leadership styles!

Does this situation sound familiar to you? Do you have any examples to add? How do you get out of this situation? I'd love to hear your thoughts. Let's have some fun with this one!

Please feel free to add a URL with your comments.

Posted by Susie Wee on Sunday, September 16, 2007 4:48 PM
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Comments for Clashing leadership styles

Re: Clashing leadership styles

This is useful information as it helps me understand other peoples style's (as well as my own) and how i can work with them. Are there jobs that are better suited to particular styles (like you mention, the finance folks are going to analytical)?

Posted by sonibroc on 9/28/2007 2:47 PM
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Re: Clashing leadership styles

sonibroc: I'm glad you found this useful, as I did too. In terms of which jobs are better suited for particular styles, I don't have good specific advice but there are a good number of books out there on it. Other readers- Do you have recommendations for this?

By the way, one book that I like a lot is "Now, Discover your Strengths" by Marcus Buckingham and Donald Clifton. This book not only helped me understand myself better, but it also helped me understand other people better. By better understanding other people's strengths and styles, I found I could improve how I interacted with them.

Thank you for visiting and commenting!

Posted by susie.wee on 9/29/2007 5:47 PM
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Re: Clashing leadership styles

While it is usefull to understand your own style vs others (specially others you may work with), it should not be used in actual management situations in my opinion. In other words, it's a great way to get a "feel" of who you are as a "major trend", but you should not accept it as who you "really" are. In the end, a great leader is one who can inspire when teams need it, direct when teams thrash, get out of the way when teams operate well, recognize the value of analysis when facts can help and always, always have some strong prinicple that can guide you when the answer isn't obvious. Navigating between all this depending on the situation is what makes great leaders. If you accept your style is just one of those, you are likely to find leadership frustrating. If you recognize your style is really your own unique combination of all the "management styles", you'll leadership rewarding. In practice, I am pretty sure this is what you do Susie: the rich combination. I have been in high technology management for a very long time. In the end, the two qualities that I observed really counted are "common sense" and "intelligence". or rather, the combination of the two. I am not quite sure why it is never talked about in most leadership training.

Posted by patrick.scaglia@hp.com on 10/19/2007 12:28 PM
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one more note

Cultural roots matter tremendously too. That also is seldomly addressed in management training. I was born in Europe and I have lived in the US for a more than 20 years now. As a child, I lived in multiple countries. It is very clear to me what "directive" means in the US is not the same as what "directive" means in any single country in Europe. Yes the class type are likley universal, but how you recognize them is not universal. As global as we are in this day and age, this matters a lot.

Posted by patrick.scaglia@hp.com on 10/19/2007 12:33 PM
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Re: Clashing leadership styles

Patrick: Great insightful comments. I completely agree with you and remember learning this lesson from you when you were my manager! I don't remember your exact words, but the lesson I learned was this: You told me not to classify a person into a bucket and have set a priori expectations for them (even if I managed them for a long time), because then I would be subconsciously assuming what their performance was and subconsciously not giving them room to grow, do something new, or surprise me. This was great advice that I kept with me, and you're right- I have been pleasantly surprised.

I think your comment here is similar. Use the classifications to better understand yourself and others, but always remember that every person is a learning organism, so don't use it to accept who you are or who someone else is and don't use it to expect who you or someone else should be. Did I capture your guiding principle here?

Also, I like how you simplified leadership into "common sense" and "intelligence". This does go far. But I guess one question is to what extent can good management/leadership be taught or do you need to start with a person with lots of common sense and intelligence and have them figure it out?

Thanks for you insightful comment as it reminds me of our past conversations which I really enjoyed and learned from! This is the reason I was so excited about you creating your own blog!

Posted by susie.wee on 10/23/2007 9:58 AM
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Re: Clashing leadership styles

Patrick: Also, good point about the difference in cultures, as I experience this quite often in my international work where I am often in working groups that have Americans, Europeans, and Asians. Once I had the situation where the Americans thought one American was overly directive to the point of being annoying. Later in the process, I realized that the Europeans and Asians thought all the Americans were overly directive, and they couldn't differentiate the levels of overly directiveness amongst the Americans. Oops! Yes, it's good to try to be aware of cultural differences! :)

Posted by susie.wee on 10/23/2007 12:27 PM
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Re: Clashing leadership styles

"one question is to what extent can good management/leadership be taught or do you need to start with a person with lots of common sense and intelligence and have them figure it out?" I don't have an answer to this question, but here is what I believe: - experience of others, before you, can be analyzed, formalized and taught, this is what management training is about. This works since it arms you with more synthetic concepts so you don't have to rediscover everything - this can only go so far: you don't create a brilliant scientist by just teaching her, the capacity to absorb this learning and multiply it needs to be there in the first place. This emerging scientist learns do discover by himself/herself. I believe leadership is the same: you get more results teaching someone who has the common sense and intelligence as a base. That person can then take the learning AND discover by herself.

Posted by patrick.scaglia@hp.com on 10/23/2007 6:30 PM
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Re: Clashing leadership styles

>In the end, the two qualities that I observed really counted >are "common sense" and "intelligence". or rather, the >combination of the two. I am not quite sure why it is never >talked about in most leadership training. Largely because nearly all trainees in such program are quite certain they possess an abundance of both, I suspect. :) Though having 90% of VPs be of the 'directive style' definitely is a problem. The best management research has a lot to say about this approach, and nearly all of it is bad.

Posted by Sebastien_Andrivet on 10/26/2007 1:19 PM
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Re: Clashing leadership styles

Thanks for the post Susie, We make extensive use of leadership assessments in our experiential development programs and I am happy to share some inight based on these:

1. Most people's leadership behaviours (and cumulatively their style) are deeply engrained. Many people fail to appreciate just how hard it is to actually develop new leadership behaviours sustained over time. It is easy to raise awareness and gain knowledge about leadership, but changing behaviour takes focus, pratice and persistence more akin to learning a musical instrument than attending a single course.

2. Therefore, as the late Peter Drucker highlighted, the first step in developing leadership should be about positioning leader roles in such a way that it is their strengths that are called for the majority of the time.

3. Leadership is also a collective endeavour, and the development of leadership is increaisngly looking at ways to enhance the collective impact of leadership teams. Building on point 2; rather than trying to find the right mix of styles, or to change people's styles to create this so called 'right mix', leadership teams should reflect on the strengths of each member and ask themselves the question, 'How can we enhance our collective impact by taking advantage of the strengths we do have, offsetting each other's weaknesses with each other's strengths where possible?'

4. Points 2-3 take a small amount of time to dicuss and can be implemented easily as people are only being asked to make a more conscious use of their preferred ways of operating. Now it is time to look at developing competence in non-preferred behaviours (or styles) only in areas that have not been adequately covered by points 2-3 above. As sustained development is really hard work, it is important to focus it on only a few critical areas for each person.

Kindest Regards

Shaun Killian

Director

Australian Leadership Development Centre

http://www.leadershipdevelopment.edu.au/

Posted by Australian Leadership Developm... on 12/12/2007 5:52 PM
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Re: Clashing leadership styles

Patrick: Great point- "I believe leadership is the same: you get more results teaching someone who has the common sense and intelligence as a base. That person can then take the learning AND discover by herself." From the perspective of a researcher and manager, I always believed that in order to become a great leader or manager, you have to make leadership or management your research topic. If you embrace it as research, then you are learning, discovering, and building your skills for success. Good point that common sense and intelligence are an important base!

Posted by susie.wee on 12/12/2007 10:24 PM
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Re: Clashing leadership styles

Sebastien: Interesting point about the management literature saying that directive leadership is bad. Actually, while I would naturally be resistant to an overly directive person, I actually thought most of my colleagues had an appropriate degree of directiveness that made them quite effective. They were directive, and yet they listened. Of course, the tension level rises when deadlines approach- that's when the interactions get interesting and "the team" succeeds or fails!

Posted by susie.wee on 12/13/2007 12:23 AM
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Re: Clashing leadership styles

Shaun: Thanks for sharing your insights!

It's an interesting point that "leadership behaviours (and style) are deeply engrained" and "changing behavior takes focus, practice and persistence". Does this mean that leadership is mostly learned consciously rather than subconsciously? Can leadership be learned in a non-self-aware way? I'm thinking about little kids who become captains of their sports teams... Chances are that they are not reflecting on leadership. :)

Interesting about how "leadership is also a collective endeavour". This raises the question: how important is collaboration in leadership? How far can a non-collaborative leader go? Can collaboration be learned if it is not in your natural strengths?

Your web site looks like a great leadership program!

Posted by susie.wee on 12/13/2007 9:54 AM
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Re: Clashing leadership styles

Hi Susie Whilst not a popular notion, I believe there is ample evidence that most deeply engrained leadership behaviors result from IQ and personality, determined largely by nature with some influence during early childhood. Being in the 'leadership development business' this may seem a strange assertion to make. Yet having realistic and evidence-based understanding of the dual role of nature and nurture actually helps development. Trait-based, so-called 'great man' theories of leadership were largely abandoned, not because they didn't find traits that made it easier and more likely a person would lead well but rather because:

* No single list of traits was found to hold true as an absolute guarantee of success (or failure if one was missing) 100% of the time.

* Behaviorism took hold as the dominant form of psychology for a large period in the US

* Cultural pressure abounded re equality in the workplace

However, more recently researchers have accepted the key role innate characteristics play in determining who will emerge and succeed as a leader. The idea that we all have an equal ability to lead well is a myth, just as the idea that we can all play soccer like David Beckham or sing like Pavorotti is a myth. We accept this in areas such as sport, music and academics in children yet we are more reluctant to do so with leadership ability (yet it is there with captains formal or not in little kids sports teams). I believe (but no evidence on this one) that his is because we don't see leadership as a role or a job, but rather as 'better' person; hence we take offense at being told we may not be as naturally good at leadership as others. In short - much of our engrained leadership behavior is not learned at all.

That said leadership can be developed just as we can learn to be better soccer players and singers. The sport and music metaphor is useful as it mirrors how development is constrained by natural ability and the focus, practice and persistence needed to achieve it. To date, the most successful leadership development processes help people to move from conscious clumsy competence (eg like when learning to drive a car) to unconscious competence. Advances in neuroscience have shown that this process actually involves forming (through repeated focussed attention) new neural circuits in the basal ganglia, which handles semi-automated, 'subconscious' behaviors. The failure to do so is why we have research showing that less than 15% of leadership development training resulting in sustained changes in leadership behavior. It is interesting to note that such change does not require spending a lot of time and money on huge leadership development. The simle act of choosing 1 behavior you want to develop and reflecting on it for 5 minutes each day in a leadership journal over a period of 3-6 motnhs has a great success rate. You can use 'daily habit helper prompts' in our leadership journaling software as an example (you can download a free trial of the software in the NEWS & EVENTS: Nuerocience Scheds Light' article on the front page of the website. I'm not trying to sell here - you can check out the reflective processes used in the journal software and simply write them down and apply them in a pen/paper journal if you like or after 30 days uy the sofware for $49US. The point is such proven techniques are cheap yet organizations continue to spend tens of millions of dollars in 'event' and academic style programs that simly don't deviver anything othe than good intentions, enhanced awareness and at best some short term changes.

Re subconscious learning. This is a relatively new field and I am tentative about endorsing any such processes as yet. That said I am very interested in them and seing where the research leads in the future. Again neuroscience shows us that there is a difference between being consciously good at something (eg reading emotions in others through reading of various cues) and subconsiously good at the same thing without any readingof cues. Whilst subconscious skill for most people is innate, work by people such as Dr Paul Ekman www.paulekman.com (nothing to do with us) on microexpression training (METT) looks at educating directly into the subconscious aspects of the brain.

On another point - collaboration. We do a lot of work in that area. A few points to note: * Collaborative decision-making and problem solving, done well through dialogue and consensus has been shown to consistently produce better results than any indivdual in the group could achieve on their own. This often surprises 'smart and savvy' leaders who believe they know best and collaboration is tolerated merely to get buy in through allowing a little bit of change around the edges of their ideas.

* Collaboration done poorly leads to watered down compromises and worse outcomes than simply letting one person decide and going with that.

* Whilst well handled collaboration always leads to a better outcome, the degree of difference is not always worth the cost in people's time.

Have a look at the 'normative model' in our Overeview of Leadership Theories' link at the very bottom of our homepage. It outlines in simple terms when leaders should just decide things themselves, when they should consult, when they should decide as a group and when they should delegate. Two versions of the model exist. You usethe first when time is tight and the other when time is not, and you therefore want to take the time to develop others' competence as well as getting the best result. Sorry for the essay - went on a bit there. I'm on holidays for eight weeks and enjoy and hour each day discussing things I am passionate about but don't normally get the time. Kindest Regards Shaun Killian

Posted by Australian Leadership Developm... on 12/13/2007 5:45 PM
» Permalink 


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